About Us

Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through velnivay.com.

velnivay.com is operated by:

Hebei Xiong'an Wodian Network Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on velnivay.com.

These Terms are designed to provide a clear understanding of your rights, responsibilities, and the conditions that apply when purchasing VELNIVAY products.

Scope of These Terms

These Terms apply to purchases of products offered through velnivay.com.

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Warranty Information

Where applicable, these policies should be reviewed together with these Terms.

Product Information

VELNIVAY makes reasonable efforts to provide accurate information regarding our products, including:

  • Product descriptions
  • Materials
  • Dimensions
  • Colors
  • Finishes
  • Design details
  • Product images
  • Availability
  • Pricing

VELNIVAY offers thoughtfully designed beauty and fashion accessories created for modern personal expression, including:

  • Necklaces
  • Earrings
  • Bracelets
  • Rings
  • Fashion accessories
  • Beauty-inspired lifestyle products

We aim to represent our products as accurately as reasonably possible.

However, actual product appearance may vary slightly due to:

  • Screen or display settings
  • Lighting conditions
  • Photography conditions
  • Manufacturing variations
  • Material characteristics
  • Surface finishes
  • Product batch differences

Products featuring metallic finishes, decorative elements, textured surfaces, stones, pearls, or other design details may have minor variations between individual pieces.

Such variations are considered a natural part of production and do not necessarily indicate a defect.

VELNIVAY reserves the right to:

  • Correct errors
  • Update product information
  • Modify product availability
  • Adjust website content where reasonably necessary

If a significant error affects an order that has already been placed, we may contact you regarding available options or provide an appropriate resolution.

Product Requirements

Certain VELNIVAY products may include or require specific components, such as:

  • Clasps
  • Fastening components
  • Earring backs or closures
  • Adjustable chains
  • Decorative elements
  • Additional accessories described on the product page

Customers are responsible for reviewing applicable product information before purchasing or using products.

Product designs, sizes, materials, finishes, and construction may vary between different collections or product versions.

Unless expressly stated otherwise, VELNIVAY does not guarantee compatibility with third-party accessories, replacement parts, or components.

Customers should review:

  • Product dimensions
  • Materials
  • Intended use
  • Care instructions
  • Product recommendations

before completing a purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that the order has been shipped.

VELNIVAY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@velnivay.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee changes or cancellations once an order has entered:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on velnivay.com are shown and processed in U.S. dollars (USD).

Prices may vary depending on:

  • Product selection
  • Product size or variation
  • Color or finish
  • Quantity
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

VELNIVAY reserves the right to update product prices at any time for future purchases.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

Depending on your location, purchases may be subject to additional charges, including:

  • Sales taxes
  • Import duties
  • Customs fees
  • Brokerage fees
  • Local government charges

Unless otherwise stated during checkout, such charges are generally the responsibility of the customer.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device
  • Order value
  • Available payment providers

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the transaction amount to be processed

All transactions may be subject to:

  • Payment authorization
  • Verification procedures
  • Fraud prevention checks
  • Security reviews

For additional information, please review our Payment & Security Policy.

Promotions and Offers

VELNIVAY may occasionally provide:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions
  • Other promotional benefits

Promotional offers may be subject to additional conditions, including:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

VELNIVAY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

VELNIVAY products may include delicate details such as:

  • Fine chains
  • Clasps
  • Decorative elements
  • Pendants
  • Pearl-inspired details
  • Stone-inspired accents

We take reasonable measures to package products appropriately for transportation.

Customers should inspect their order promptly after delivery and contact our support team if any issue occurs.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Before returning any product, please contact our customer support team:

Email: service@velnivay.com

Our team will review your request and provide the appropriate return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your VELNIVAY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products containing delicate components, including:

  • Necklaces
  • Earrings
  • Bracelets
  • Rings
  • Chains
  • Clasps
  • Decorative details

To help us review the issue, we may request:

  • Order number
  • Product name
  • Clear photographs of the product
  • Photographs of inner packaging
  • Photographs of outer packaging
  • Shipping label photo where available
  • A short video demonstrating the issue where relevant

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include:

  • Replacement
  • Refund
  • Repair
  • Other appropriate resolution

    继续发送 VELNIVAY Terms & Conditions（第 3 部分 / 最终部分）

    Product Use and Care

    VELNIVAY products are designed to complement personal style and everyday expression.

    Customers should follow any product-specific instructions provided with their purchase.

    To help maintain the appearance and condition of your accessories, we recommend:

    • Avoiding unnecessary contact with water
    • Keeping products away from excessive moisture
    • Avoiding direct contact with perfumes, cosmetics, and harsh chemicals
    • Storing products in a clean and dry place
    • Handling delicate components carefully
    • Following any care instructions provided with the product

    Product appearance and condition may naturally change over time depending on:

    • Frequency of use
    • Storage conditions
    • Environmental exposure
    • Personal care routines
    • Contact with external substances

    Such changes are considered normal characteristics of fashion accessories and do not necessarily indicate a product defect.

    VELNIVAY is not responsible for damage caused by:

    • Improper use
    • Incorrect storage
    • Unauthorized modification
    • Accidental damage
    • Failure to follow care instructions

    Intellectual Property

    All content available through velnivay.com, including but not limited to:

    • Brand name
    • Logos
    • Product designs
    • Images
    • Photography
    • Graphics
    • Text
    • Website layout
    • Product descriptions
    • Marketing materials
    • Other creative content

    is owned by or licensed to VELNIVAY and is protected by applicable intellectual property laws.

    You may not:

    • Copy
    • Reproduce
    • Modify
    • Distribute
    • Republish
    • Sell
    • Exploit

    any part of our website content or brand materials without prior written permission.

    VELNIVAY, its trademarks, designs, and related brand elements may not be used in connection with any unauthorized product, service, or commercial activity.

    Third-Party Services

    VELNIVAY may use third-party services to support website operations, including:

    • Payment providers
    • Shipping providers
    • Analytics services
    • Advertising platforms
    • Customer support tools
    • Technology providers

    These third-party services may have their own terms, conditions, and privacy policies.

    VELNIVAY is not responsible for the availability, accuracy, security, or privacy practices of third-party services.

    Your use of third-party services may be subject to the terms and policies of those providers.

    Privacy

    Your privacy is important to us.

    The collection, use, and protection of your personal information are described in our Privacy Policy.

    By using velnivay.com, you acknowledge that your personal information may be processed according to our Privacy Policy and applicable privacy laws.

    Our Privacy Policy explains:

    • What information we collect
    • How we use personal information
    • How information may be shared
    • Cookie practices
    • Your privacy rights
    • Available privacy choices

    Website Content and Availability

    VELNIVAY aims to provide accurate, reliable, and updated information on our website.

    However, we do not guarantee that:

    • Website content will always be error-free
    • Website availability will be uninterrupted
    • All information will always be current
    • Website features will always operate without technical issues

    We may update, modify, suspend, or discontinue any part of our website or Services when reasonably necessary.

    Disclaimer

    To the maximum extent permitted by applicable law, VELNIVAY provides products and website services on an "as available" and "as provided" basis.

    We do not guarantee that:

    • Products will meet every individual preference
    • Website access will always be uninterrupted
    • All information will be completely free from errors

    Nothing in these Terms excludes consumer rights or legal protections that cannot legally be excluded.

    Limitation of Liability

    To the maximum extent permitted by applicable law, VELNIVAY and its operating company shall not be responsible for indirect, incidental, special, or consequential losses arising from:

    • Use of the website
    • Use of products
    • Delays beyond reasonable control
    • Third-party services
    • Unauthorized access caused by circumstances outside our control

    Our liability will be limited to the maximum extent permitted by applicable law.

    Nothing in these Terms limits liability that cannot legally be limited.

    Consumer Rights

    These Terms supplement and do not replace consumer rights provided by applicable laws.

    Depending on your location, you may have additional rights relating to:

    • Product quality
    • Product conformity
    • Returns
    • Refunds
    • Repairs
    • Replacements
    • Cancellation rights

    Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

    Changes to These Terms

    VELNIVAY may update these Terms from time to time to reflect:

    • Changes in business operations
    • Product updates
    • Service improvements
    • Legal requirements

    The updated version will be posted on velnivay.com with the revised effective date.

    Your continued use of our website after updates are published means that you acknowledge the updated Terms.

    Contact Us

    If you have questions regarding these Terms and Conditions, products, orders, or services, please contact us:

    Brand: VELNIVAY

    Website:
    velnivay.com

    Customer Support Email:
    service@velnivay.com

    Customer Support Phone:
    19907795717

    Legal Entity:
    Hebei Xiong'an Wodian Network Technology Co., Ltd.

    Registered Address:
    Room F-135, No.100, Banzheng North Street,
    Rongcheng Town, Rongcheng County,
    Xiong'an New Area, Hebei Province, China

    Unified Social Credit Code:
    91130629MAE8C1PY5A

    VELNIVAY is operated by Hebei Xiong'an Wodian Network Technology Co., Ltd., responsible for brand operations, customer service, online retail activities, and related e-commerce services.

    For order-related inquiries, please include:

    • Your order number
    • The email address used during checkout
    • Relevant product information

    This helps us provide faster and more efficient assistance.

    VELNIVAY

    Beauty in Detail. Elegance in Every Moment.