Payment & Security

Payment & Security Policy

At VELNIVAY, we are committed to providing a secure, reliable, and transparent checkout experience.

We use trusted e-commerce and payment systems to support purchases made through:

velnivay.com

Our goal is to ensure that customers can confidently purchase our beauty and fashion accessories, including:

  • Necklaces
  • Earrings
  • Bracelets
  • Rings
  • Fashion accessories
  • Beauty-inspired lifestyle pieces

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on:

  • Your location
  • Selected currency
  • Device
  • Order value
  • Available payment service providers

Only payment methods shown as available during checkout can be used to complete your purchase.

Payment Authorization

All orders are subject to:

  • Payment authorization
  • Verification procedures
  • Fraud-prevention review

Your payment provider, issuing bank, card network, or financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

VELNIVAY does not control:

  • Approval decisions
  • Verification procedures
  • Authorization hold periods
  • Release schedules

of independent payment providers or financial institutions.

If your payment is declined, please:

  • Verify your payment information
  • Contact your bank or payment provider
  • Try another available payment method during checkout

Checkout Security

VELNIVAY uses Shopify as its e-commerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

  • Shopify
  • Payment processors
  • Card networks
  • Banks
  • Other participating financial institutions

We take reasonable steps to maintain a secure online shopping environment.

However, no method of:

  • Online transmission
  • Electronic processing
  • Data storage

can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and networks when making purchases
  • Keeping account credentials confidential
  • Confirming you are visiting velnivay.com before entering payment information
  • Avoiding sending sensitive payment information through email or customer messages

VELNIVAY will never ask you to provide:

  • Complete credit card numbers
  • CVV/security codes
  • Online banking passwords

through email or customer support messages.

Pricing and Order Total

Before completing your purchase, checkout will display applicable:

  • Product price
  • Quantity
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please review your order carefully before submitting payment.

The amount displayed during checkout before completing your order will generally be the amount authorized for the transaction, subject to any separate charges imposed by your bank or payment provider.

Currency and Foreign Exchange

Prices on velnivay.com are displayed and processed in:

U.S. Dollars (USD)

If your payment method uses a currency other than USD, your:

  • Bank
  • Card issuer
  • Payment provider

may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by VELNIVAY.

继续发送 VELNIVAY Payment & Security Policy（第 2 部分 / 最终部分）

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If:

  • A payment attempt is unsuccessful
  • An order is canceled
  • A transaction is reversed

the time required for the temporary authorization to disappear depends on:

  • Your bank
  • Card issuer
  • Payment provider

VELNIVAY does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect payment information
  • Insufficient funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

If you need additional information regarding a declined transaction, please contact:

  • Your bank
  • Your card issuer
  • Your payment provider

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as:

  • Pending
  • Temporary authorization
  • Processing

If you still believe an incorrect or duplicate charge has occurred, please contact us:

Email:
service@velnivay.com

Please provide:

  • Order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send:

  • Complete payment card numbers
  • CVV/security codes
  • Online banking passwords
  • Other sensitive financial information

through email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limits
  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • Cannot be combined with other offers
  • Cannot be exchanged for cash
  • Cannot be applied retroactively to completed orders
  • May be limited to one use per customer or order

The terms displayed with each promotion will govern that specific offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other local charges

depending on the destination country.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by:

  • Applicable payment provider
  • Applicable law

Once a refund has been issued by VELNIVAY, your:

  • Bank
  • Card issuer
  • Payment provider

may require additional processing time before funds appear in your account.

These processing times are determined by the relevant financial institution and are outside VELNIVAY’s control.

For information regarding refund eligibility, please review our:

Return & Refund Policy

Payment Verification and Fraud Prevention

To help protect our customers and maintain a secure shopping environment, certain transactions may require additional review.

VELNIVAY may:

  • Delay fulfillment
  • Request reasonable verification
  • Refuse an order
  • Cancel a transaction

where reasonably necessary due to:

  • Suspected fraud
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to:

  • Our applicable policies
  • Payment provider procedures

Payment Privacy

Information provided during checkout may be processed by:

  • VELNIVAY
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping or fulfillment providers where necessary
  • Other service providers involved in completing transactions

For information about how VELNIVAY handles personal information, please review our:

Privacy Policy

Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have questions regarding:

  • Payments
  • Charges
  • Discount codes
  • Checkout issues
  • Refunds
  • Transactions

please contact us:

Brand:
VELNIVAY

Website:
velnivay.com

Legal Entity:
Hebei Xiong'an Wodian Network Technology Co., Ltd.

Registered Address:

Room F-135, No.100, Banzheng North Street,
Rongcheng Town, Rongcheng County,
Xiong'an New Area, Hebei Province, China

Unified Social Credit Code:
91107795717

Customer Support Email:
service@velnivay.com

Customer Support Phone:
19907795717

For order-related inquiries, please include:

  • Order number
  • Email address used during checkout

so our team can assist you more efficiently.

Please do not send:

  • Complete credit card numbers
  • CVV/security codes
  • Account passwords
  • Online banking credentials

through email.

VELNIVAY — Beauty in Detail. Elegance in Every Moment.