Privacy Policy

Privacy Policy

Last updated: September 22, 2026

VELNIVAY operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

The VELNIVAY online store is owned and operated by:

Hebei Xiong'an Wodian Network Technology Co., Ltd.

VELNIVAY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit velnivay.com, use our Services, make a purchase or other transaction, interact with our advertisements, contact customer support, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the privacy practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or appropriately de-identified so that it cannot reasonably identify you.

Depending on how you interact with our Services, where you live, your privacy choices, and applicable law, we may collect or process information including:

Contact Information

Including:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Account Information

Including:

  • Login credentials
  • Account preferences
  • Saved addresses
  • Account settings where applicable

Transaction Information

Including:

  • Products viewed
  • Products added to cart
  • Products purchased
  • Returns
  • Exchanges
  • Cancellations
  • Order history
  • Payment status
  • Transaction identifiers

Payment Information

Payment-related information processed through third-party payment providers.

We generally do not directly store complete payment card numbers or card security codes.

Customer Service Information

Including:

  • Messages sent to our support team
  • Order details
  • Product information
  • Photos or other information voluntarily provided when contacting us

Device Information

Including:

  • Device type
  • Browser type
  • Operating system
  • IP address
  • Network information
  • Device identifiers or online identifiers

Usage Information

Including:

  • Pages viewed
  • Products viewed
  • Search activity
  • Shopping cart activity
  • Checkout activity
  • Website interactions
  • Date and time of visits

Advertising and Attribution Information

Including:

  • Advertising interactions
  • Conversion events
  • Campaign information
  • Referral information
  • Related identifiers where permitted by applicable law

Cookie and Privacy Preference Information

Including:

  • Cookie consent choices
  • Browser privacy settings
  • Device privacy signals

Personal Information Sources

We may collect personal information from:

Directly From You

When you:

  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to communications
  • Provide information through our website

Automatically Through Our Website

Using technologies including:

  • Cookies
  • Pixels
  • Scripts
  • Tags
  • Local storage
  • Server logs
  • Similar technologies

From Service Providers

Including:

  • Shopify
  • Payment processors
  • Shipping providers
  • Warehouse and fulfillment partners
  • Logistics providers
  • Advertising providers
  • Analytics providers
  • Fraud prevention providers

From Other Third Parties

Where permitted by applicable law, we may receive information from business partners and service providers supporting our operations.

继续发送 VELNIVAY Privacy Policy（第 2 部分）

How We Use Your Personal Information

We use personal information for various purposes depending on how you interact with our Services, including:

Providing Products and Services

We use your information to:

  • Process and fulfill orders
  • Provide products and services you request
  • Manage payments
  • Arrange shipping and delivery
  • Process returns, exchanges, and refunds
  • Provide order confirmations and updates

Customer Support

We may use your information to:

  • Respond to inquiries
  • Provide assistance with orders
  • Resolve customer service requests
  • Communicate regarding products, services, and transactions

Improving Our Services

We use information to:

  • Understand how customers use our website
  • Improve website functionality
  • Develop new products and services
  • Enhance shopping experiences
  • Analyze customer preferences and trends

Personalization

We may use information to:

  • Remember your preferences
  • Recommend products
  • Customize your shopping experience
  • Display relevant content

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional communications
  • Provide information about new collections and offers
  • Measure advertising performance
  • Understand customer interests
  • Improve marketing campaigns

You may unsubscribe from marketing communications at any time by following the instructions provided in those communications.

Security and Fraud Prevention

We may use information to:

  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Protect our customers and business
  • Maintain website security
  • Enforce our policies

Legal Compliance

We may process personal information when necessary to:

  • Comply with applicable laws
  • Respond to legal requests
  • Protect legal rights
  • Meet regulatory requirements

Cookies and Similar Technologies

Like many online stores, VELNIVAY uses cookies and similar technologies to operate, improve, and personalize our Services.

Cookies are small data files stored on your device that help websites recognize your browser and remember certain information.

We may use:

  • Essential cookies
  • Functional cookies
  • Analytics cookies
  • Advertising cookies
  • Similar tracking technologies

How We Use Cookies

Cookies help us:

  • Keep the website functioning properly
  • Remember shopping preferences
  • Understand website usage
  • Improve website performance
  • Measure marketing effectiveness
  • Provide more relevant content

Managing Cookies

Depending on your location and applicable law, you may be able to manage cookie preferences through:

  • Browser settings
  • Cookie preference tools
  • Device privacy settings

Please note that disabling certain cookies may affect website functionality.

Advertising and Analytics

VELNIVAY may work with third-party advertising and analytics providers to better understand customer interactions and improve our Services.

These providers may use technologies such as:

  • Cookies
  • Pixels
  • Tags
  • Device identifiers
  • Similar technologies

These technologies may help us understand:

  • How visitors interact with our website
  • Which products customers view
  • How advertising campaigns perform
  • How customers discover our store

Advertising Partners

Our advertising partners may include platforms that help us:

  • Display advertisements
  • Measure campaign performance
  • Understand customer interests
  • Improve advertising relevance

Depending on your location, you may have rights regarding certain types of targeted advertising or data sharing activities.

Shopify Services

Our online store is hosted by Shopify, which provides the technology platform that allows us to offer products and services to customers.

Shopify may collect and process personal information necessary to:

  • Operate the platform
  • Process transactions
  • Maintain security
  • Provide platform services

Information collected through Shopify is handled according to:

  • This Privacy Policy
  • Shopify’s privacy practices
  • Applicable privacy laws

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, provide services, or comply with legal obligations.

These parties may include:

Service Providers

Including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fulfillment partners
  • Customer service providers
  • Technology providers

Advertising and Analytics Providers

Including providers that assist with:

  • Marketing campaigns
  • Advertising measurement
  • Website analytics
  • Customer experience improvements

Business and Legal Purposes

We may disclose information when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Protect our rights
  • Prevent fraud or misuse
  • Support business operations

We do not sell personal information in exchange for monetary payment.

Targeted Advertising Choices

Depending on where you live, you may have certain rights regarding the use of your personal information for targeted advertising or similar activities.

You may be able to manage your advertising preferences through:

  • Browser privacy settings
  • Cookie preference tools
  • Advertising platform settings
  • Available opt-out mechanisms provided by applicable laws

Please note that opting out of targeted advertising does not mean you will no longer see advertisements. You may still receive general advertisements that are not based on your interests.

Marketing Communications

With your consent where required, VELNIVAY may send you communications about:

  • New collections
  • Product updates
  • Special offers
  • Promotions
  • Brand news
  • Styling inspiration

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link included in promotional emails
  • Contacting our customer support team

Please note that even if you opt out of marketing communications, we may still send necessary transactional messages related to:

  • Orders
  • Payments
  • Shipping
  • Returns
  • Customer service requests

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

These third parties may have their own privacy policies and practices.

VELNIVAY is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit.

Children's Privacy

VELNIVAY products and services are intended for general audiences.

We do not knowingly collect personal information from children under the age required by applicable privacy laws without appropriate consent.

If you believe that a child has provided personal information to us without proper authorization, please contact us.

Upon verification, we will take reasonable steps to delete such information where required by applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information.

These measures may include:

  • Secure payment processing
  • Access controls
  • Data protection procedures
  • Security monitoring
  • Service provider security requirements

However, no method of transmission or storage is completely guaranteed to be secure.

Customers are responsible for maintaining the security of their own account information, including passwords and login credentials where applicable.

Data Retention

VELNIVAY retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The purpose for collecting the information
  • Legal requirements
  • Accounting obligations
  • Business needs
  • Dispute resolution requirements

When personal information is no longer needed, we take reasonable steps to delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information.

These rights may include:

  • Requesting access to personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information
  • Requesting information about how personal information is used
  • Objecting to certain processing activities
  • Requesting restriction of processing where applicable

To exercise your rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

United States Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on applicable state law, these rights may include:

  • The right to know what personal information is collected
  • The right to request deletion of personal information
  • The right to request correction of inaccurate information
  • The right to opt out of certain targeted advertising activities
  • The right to limit certain uses of sensitive personal information where applicable

VELNIVAY does not discriminate against customers for exercising privacy rights available under applicable law.

European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy protections, you may have additional rights under applicable privacy laws.

These may include:

  • Accessing your personal information
  • Correcting inaccurate information
  • Requesting deletion
  • Restricting processing
  • Objecting to processing
  • Requesting data portability where applicable

Where required by law, we process personal information based on appropriate legal grounds, which may include:

  • Performance of a contract
  • Legitimate interests
  • Legal obligations
  • Consent

International Data Transfers

VELNIVAY may process personal information in countries other than your country of residence.

When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices
  • Updates to our Services
  • Legal or regulatory requirements
  • Technology changes

When changes are made, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Brand: VELNIVAY

Website:
velnivay.com

Customer Support Email:
service@velnivay.com

Customer Support Phone:
19907795717

Legal Entity:
Hebei Xiong'an Wodian Network Technology Co., Ltd.

Registered Address:
Room F-135, No.100, Banzheng North Street,
Rongcheng Town, Rongcheng County,
Xiong'an New Area, Hebei Province, China

Unified Social Credit Code:
91130629MAE8C1PY5A

VELNIVAY is operated by Hebei Xiong'an Wodian Network Technology Co., Ltd., which is responsible for brand operations, customer service, online retail activities, and related e-commerce services.

For order-related inquiries, please include your order number and the email address used during checkout so that we can assist you more efficiently.

Please do not send complete payment card information, security codes, or account passwords through email or customer support messages.

VELNIVAY — Beauty in Detail. Elegance in Every Moment.