Terms and Conditions

Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through:

velnivay.com

velnivay.com is operated by:

Hebei Xiong'an Wodian Network Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on velnivay.com.

These Terms are designed to provide a clear understanding of your rights and responsibilities when purchasing VELNIVAY products.

Scope of These Terms

These Terms apply to purchases of products offered through:

velnivay.com

Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Terms of Use
  • Product Support & Warranty information

Where applicable, these policies should be read together with these Terms.

Product Information

VELNIVAY makes reasonable efforts to present product descriptions, materials, dimensions, colors, finishes, photographs, functionality, pricing, and availability accurately.

VELNIVAY products may include:

  • Bracelets
  • Earrings
  • Necklaces
  • Rings
  • Pendant jewelry
  • Chain accessories
  • Fashion accessories
  • Other carefully selected lifestyle pieces

We aim to create accessories that combine refined design, thoughtful details, and personal expression.

However, actual product appearance may vary slightly due to:

  • Screen or display settings
  • Lighting conditions
  • Photography conditions
  • Manufacturing tolerances
  • Material characteristics
  • Finish variations
  • Decorative detail variations
  • Product batch differences
  • Packaging or design updates

Products featuring:

  • Metallic finishes
  • Pearl-inspired accents
  • Stone-inspired details
  • Textured surfaces
  • Sculptural forms
  • Decorative elements

may vary slightly in:

  • Shape
  • Texture
  • Color
  • Surface appearance
  • Decorative details

Such minor variations may occur as part of normal manufacturing processes and do not necessarily constitute a defect.

VELNIVAY reserves the right to:

  • Correct errors
  • Update product information
  • Revise availability
  • Modify website content

where reasonably necessary.

If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.

Product Requirements

Certain VELNIVAY products may include or require compatible:

  • Clasps or fastening components
  • Earring backs or closures
  • Extension chains
  • Detachable pendants or charms
  • Connectors
  • Other accessories specified on the product page

Customers are responsible for reviewing applicable product information before purchasing or using the item.

Product construction, closures, decorative components, and sizing may vary between different products or versions.

Unless expressly stated otherwise, VELNIVAY does not guarantee that every third-party accessory, replacement component, or jewelry part will be suitable for every product.

Customers should review:

  • Product dimensions
  • Materials
  • Intended use
  • Care information

before purchasing.

Orders and Acceptance

After you submit an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

VELNIVAY reserves the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:

  • Payment authorization failure
  • Suspected fraud
  • Unauthorized payment activity
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Abuse of promotions
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email:
service@velnivay.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be made once an order has entered:

  • Processing
  • Picking or packing
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices are displayed and processed in:

U.S. Dollars (USD)

on:

velnivay.com

Prices may vary depending on:

  • Product selection
  • Product size or variation
  • Color or finish
  • Quantity
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before you complete your purchase.

VELNIVAY may update prices at any time for future purchases.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may also be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device
  • Order value
  • Available payment services

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the applicable transaction amount to be processed

All transactions may be subject to:

  • Authorization
  • Verification
  • Fraud prevention
  • Security checks

For additional information, please review our:

Payment & Security Policy

Promotions and Offers

VELNIVAY may periodically offer:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping
  • Other promotional benefits

Promotions may be subject to additional conditions including:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility
  • Usage restrictions

Unless otherwise stated, promotional offers may not be combined.

Discounts generally cannot be applied retroactively to completed orders.

VELNIVAY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our:

Shipping Policy

Any delivery date or timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation disruptions
  • Holidays
  • Remote delivery destinations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

Some VELNIVAY products may include:

  • Fine chains
  • Clasps
  • Decorative accents
  • Pendants
  • Pearl-inspired details
  • Stone-inspired details
  • Other delicate accessory components

We take reasonable measures to package such products appropriately for transportation, but customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our:

Return & Refund Policy

Before returning any product, please contact our customer support team so that we can review your request and provide the applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your VELNIVAY product arrives:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete

please contact us as soon as reasonably possible.

This is especially important for delicate products such as:

  • Bracelets
  • Earrings
  • Necklaces
  • Rings
  • Fine chains
  • Pendants
  • Clasps
  • Decorative accessory components

We may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • A photograph of the shipping label
  • A short video demonstrating the issue where relevant

Please retain the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement
  • Refund
  • Other appropriate resolution

Product Use and Care

Products purchased from VELNIVAY should be used only for their intended purpose and in accordance with applicable:

  • Product instructions
  • Specifications
  • Care information
  • Fastening or closure guidance
  • Product warnings
  • Product-specific recommendations

Bracelets, Rings, Necklaces and Chain Accessories

For bracelets, rings, necklaces, chains, and pendant accessories:

  • Handle chains and connectors carefully
  • Avoid excessive pulling, twisting, or bending
  • Open and close clasps gently
  • Store jewelry in a clean and dry place
  • Clean with an appropriate soft cloth
  • Avoid abrasive cleaners unless specifically permitted
  • Stop using the product if a clasp, chain, or connector appears damaged

Earrings and Fastening Components

For earrings and products with:

  • Posts
  • Hooks
  • Clasps
  • Backs
  • Other fastening details

please:

  • Handle carefully
  • Avoid bending posts or hooks unnecessarily
  • Check that closures are properly aligned before use
  • Store earrings carefully to prevent tangling or damage
  • Clean with an appropriate soft cloth
  • Avoid excessive force when opening or closing fastening components
  • Stop using the product if any component appears damaged or unsuitable for continued use

Minor differences in:

  • Color
  • Texture
  • Shape
  • Finish
  • Decorative details

may occur between individual pieces.

Decorative Accents and Jewelry Details

Where a VELNIVAY product includes:

  • Pearl-inspired accents
  • Stone-inspired details
  • Pendants
  • Charms
  • Decorative components

please:

  • Handle decorative details carefully
  • Avoid unnecessary impact or pressure
  • Do not pull or twist attached components
  • Store pieces separately where practical
  • Avoid abrasive cleaning materials
  • Avoid unnecessary contact with harsh chemicals or cleaning products

Product-specific instructions take priority where provided.

Indoor and Outdoor Use

Unless a product page expressly states otherwise, VELNIVAY accessories should be protected from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Prolonged direct sunlight
  • Harsh chemicals
  • Cleaning products

Any waterproof, water-resistant, or similar product claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements displayed on:

velnivay.com

are provided as a useful product reference.

Minor variations may occur due to:

  • Manufacturing methods
  • Measurement methods
  • Product construction
  • Material characteristics
  • Product batch variations

Products featuring:

  • Metallic finishes
  • Pearl-inspired details
  • Stone-inspired accents
  • Textured surfaces
  • Decorative elements

may not be completely identical from piece to piece.

Such variations are considered normal characteristics of crafted accessories.

Product Warranty

Certain VELNIVAY products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on:

  • Relevant product pages
  • Product documentation
  • Product Support & Warranty page

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot lawfully be excluded under applicable consumer law.

Personal Use

Products offered through:

velnivay.com

are intended primarily for lawful:

  • Personal use
  • Accessory use
  • Gift purposes

unless otherwise expressly agreed by us in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use:

velnivay.com

or its purchasing systems for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotions
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security
  • Other unlawful or deceptive activity

VELNIVAY may take reasonable steps to protect customers, website operations, business systems, and payment services where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • VELNIVAY branding
  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by:

VELNIVAY

or the applicable rights holder.

Website content may not be:

  • Reproduced
  • Distributed
  • Modified
  • Commercially exploited
  • Used without appropriate authorization

except where permitted by applicable law.

Third-Party Services

VELNIVAY may rely on third-party service providers to support:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Customer support
  • Analytics
  • Advertising services
  • Fraud prevention
  • Security
  • Other technology services

Third-party services may be governed by their own terms and privacy practices.

VELNIVAY does not operate or control independent third-party services and is not responsible for their separate policies or practices.

Electronic Communications

By placing an order or contacting us electronically, you agree that we may communicate with you electronically where appropriate.

These communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notices
  • Important service information

Marketing communications are handled separately and may be subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, use, disclosure, and protection of personal information is described in our:

Privacy Policy

Additional privacy controls may be available through our:

Your Privacy Choices

page where applicable.