Shipping Policy

Shipping Policy

At VELNIVAY, we aim to provide a clear, reliable, and enjoyable delivery experience from the moment your order is placed until it arrives at your door.

Our collections include thoughtfully designed beauty and fashion accessories, including:

  • Necklaces
  • Earrings
  • Bracelets
  • Rings
  • Fashion accessories
  • Beauty-inspired lifestyle pieces

Because many of our products feature delicate design details, such as chains, clasps, pendants, decorative elements, and refined finishes, we take reasonable care when preparing and packaging orders for transportation.

Order Processing

Orders are typically processed within:

1–3 business days

after payment has been successfully confirmed.

Business days are:

Monday through Friday

excluding public holidays.

Order processing time is separate from carrier transit time.

During periods such as:

  • Promotional events
  • Holidays
  • High order volumes
  • Inventory verification
  • Special packaging requirements
  • Other unexpected circumstances

processing times may take slightly longer.

Certain delicate accessories may require additional preparation and protective packaging before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the order processing time of:

1–3 business days

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

All delivery timeframes are estimates and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on:

  • Destination
  • Product type
  • Package size
  • Order contents
  • Available delivery services

Where promotional or free shipping options are available, eligibility details will be displayed during checkout before payment is completed.

Some larger, specially packaged, or delicate products may require different shipping arrangements depending on destination and handling requirements.

Customers are responsible for providing accurate shipping information during checkout.

Packaging of Delicate Products

Some VELNIVAY products may include:

  • Fine chains
  • Decorative pendants
  • Delicate clasps
  • Connectors
  • Pearl-inspired details
  • Stone-inspired accents
  • Other refined design elements

Where appropriate, these products are packaged with protective materials designed to help reduce movement, pressure, and impact during transportation.

Upon delivery, we recommend:

  • Opening packages carefully
  • Inspecting products promptly
  • Keeping original packaging until the order has been confirmed in satisfactory condition

Proper handling helps ensure your accessories remain in excellent condition after arrival.

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Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on:

  • Shipping carrier
  • Destination country
  • Transportation process
  • Local delivery system

tracking updates may only appear when the package reaches specific transit or delivery checkpoints.

If your tracking information has not updated immediately, this does not necessarily indicate a delivery issue.

Delivery Delays

Although VELNIVAY works with reliable logistics partners to deliver orders as efficiently as possible, occasional delays may occur due to circumstances outside our reasonable control.

These circumstances may include:

  • Carrier disruptions
  • Customs inspections
  • Customs clearance procedures
  • Severe weather conditions
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated:

7–20 business day delivery period

after shipment, please contact our customer support team.

We will review the available tracking information and shipping details to assist you.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review the following information before submitting your order:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment begins.

However, we cannot guarantee changes once an order has entered:

  • Processing
  • Packaging
  • Shipment preparation
  • Carrier dispatch

If an order is delayed, returned, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

VELNIVAY ships to selected international destinations where delivery services are available.

International shipments may be subject to additional procedures or charges, including:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

VELNIVAY does not control:

  • Customs processing times
  • Government charges
  • Local regulations
  • Carrier procedures

Customers are responsible for understanding any import requirements that may apply in their destination country.

Damaged Products During Shipping

Because some VELNIVAY accessories include delicate design elements such as:

  • Fine chains
  • Decorative pendants
  • Clasps
  • Connectors
  • Pearl-inspired details
  • Stone-inspired accents

we recommend inspecting your order promptly after delivery.

If your product arrives:

  • Damaged
  • Broken
  • Scratched
  • Defective
  • Affected during transportation

please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Order number
  • Clear photographs of the damaged product
  • Photos of inner packaging
  • Photos of outer shipping packaging
  • Shipping label photograph
  • Short video where helpful

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, including:

  • Replacement
  • Refund
  • Other available solutions

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    Lost or Delayed Packages

    If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team.

    We will review the available shipping information and assist you with the next appropriate steps.

    Depending on the situation, we may assist with:

    • Reviewing tracking updates
    • Checking available carrier information
    • Providing guidance regarding delivery issues

    Please note that investigations and resolutions may depend on:

    • Shipping carrier policies
    • Destination country procedures
    • Available tracking information
    • Specific circumstances of the shipment

    Packages Marked as Delivered

    If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following locations first:

    • Mailbox or usual delivery area
    • Front, side, or rear entrances
    • Building reception or mailroom
    • Household members
    • Neighbors
    • Local delivery carrier information

    If you are still unable to locate your package, please contact us.

    Our team will review the available delivery information and provide assistance where possible.

    Split Shipments

    In some cases, products from the same order may be shipped separately due to:

    • Inventory location
    • Product availability
    • Product size
    • Delicate-product packaging requirements
    • Warehouse arrangements
    • Fulfillment procedures

    For example, a necklace and a pair of earrings from the same order may be shipped in separate packages depending on inventory location or packaging requirements.

    If your order is divided into multiple shipments:

    • Each package may have a separate tracking number
    • Packages may arrive at different times

    You will not be charged additional shipping fees solely because VELNIVAY chooses to split an order into multiple shipments.

    Receiving Your Order

    When receiving delicate VELNIVAY accessories, we recommend:

    • Opening the package carefully
    • Avoiding sharp tools near the product
    • Removing protective packaging slowly
    • Handling chains, clasps, pendants, and decorative details carefully
    • Inspecting the product before disposing of packaging materials
    • Placing the product on a clean and stable surface before use

    If your product includes:

    • Adjustable components
    • Detachable parts
    • Delicate fastening elements

    please review the applicable product information before use.

    Proper handling helps maintain the beauty and condition of your accessories.

    Contact Us

    If you have questions regarding:

    • Shipping
    • Tracking
    • Delivery
    • Damaged shipments
    • Order support

    please contact our customer support team:

    Brand:
    VELNIVAY

    Official Website:
    velnivay.com

    Legal Entity:
    Hebei Xiong'an Wodian Network Technology Co., Ltd.

    Unified Social Credit Code:
    91130629MAE8C1PY5A

    Registered Address:

    Room F-135, No.100, Banzheng North Street,
    Rongcheng Town, Rongcheng County,
    Xiong'an New Area, Hebei Province, China

    Customer Support Email:
    service@velnivay.com

    Customer Support Phone:
    19907795717

    velnivay.com is owned and operated by Hebei Xiong'an Wodian Network Technology Co., Ltd.

    The company is responsible for:

    • Online store operations
    • Customer service
    • Order coordination
    • Product management
    • Related e-commerce activities

    When contacting us regarding an existing order, please include:

    • Your order number
    • The email address used during checkout

    This helps us provide faster and more efficient assistance.

    For damaged or delicate-product inquiries, including clear photographs of the product and packaging will help our team review your request more quickly.

    VELNIVAY

    Beauty in Detail. Elegance in Every Moment.