Warranty & Guarantee

Warranty & Guarantee Policy

At VELNIVAY, we are committed to creating beauty and fashion accessories that combine refined design, thoughtful details, and everyday elegance.

We want every product you receive to meet the quality and presentation standards shown in our store.

Each item is carefully selected and inspected before shipment.

If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the applicable warranty period, our customer support team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from velnivay.com are covered by a:

90-Day Limited Warranty

beginning from the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, available solutions may include:

  • Replacement product
  • Replacement part or component where available
  • Store credit
  • Refund where appropriate

The specific solution will depend on:

  • Nature of the issue
  • Product availability
  • Product condition
  • Circumstances of the claim
  • Applicable policies

What Is Covered

Our limited warranty may cover qualifying issues including:

Manufacturing Defects

Defects in materials or workmanship that affect the normal function, construction, or intended use of the product.

Clasp, Chain, or Fastening Issues

For eligible accessories including:

  • Bracelets
  • Earrings
  • Necklaces
  • Rings
  • Other fashion accessories

the warranty may cover unexpected issues involving:

  • Clasps
  • Chains
  • Connectors
  • Earring posts
  • Hooks
  • Fastening components

when the issue occurs during normal intended use.

Structural Defects

Problems related to the product's construction that are not caused by:

  • Accidental damage
  • Improper handling
  • Excessive force
  • Misuse
  • Unauthorized modification

Products Damaged on Arrival

Items that arrive:

  • Broken
  • Bent
  • Damaged
  • Unusable

due to shipping or handling issues may qualify for review under this warranty policy.

What Is Not Covered

This limited warranty does not cover damage, defects, or issues caused by:

  • Accidental drops
  • Impact damage
  • Bending or breakage caused by force
  • Improper handling
  • Incorrect fastening or adjustment
  • Misuse or use outside the product's intended purpose
  • Exposure to excessive moisture
  • Excessive heat
  • Harsh chemicals
  • Unsuitable environments
  • Normal wear and tear
  • Cosmetic changes caused by regular use
  • Unauthorized repairs, modifications, or alterations
  • Damage caused by improper cleaning or maintenance
  • Loss or theft
  • Damage occurring after the applicable warranty period

Minor variations in:

  • Color
  • Finish
  • Texture
  • Shape
  • Pearl-inspired details
  • Stone-inspired accents
  • Decorative elements

are generally not considered defects when they do not affect normal product use.

These natural variations may occur due to:

  • Material characteristics
  • Production processes
  • Handmade or decorative details
  • Surface finishes

Damaged or Defective Items

If your VELNIVAY product arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing components

please contact our customer support team as soon as possible after delivery.

To help us review your request efficiently, please provide:

  • Order number
  • Full name
  • Email address used during checkout
  • Product name
  • Brief description of the issue
  • Clear photos showing the problem
  • Short video where applicable
  • Photos of the packaging if damage occurred during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer support team:

Email:
service@velnivay.com

Please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

Our team will normally review your request and respond within:

24–48 business hours

Additional information may be requested if necessary to confirm the issue.

Replacement Products

If a replacement is approved, VELNIVAY will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

  • A comparable replacement
  • Store credit
  • Another appropriate solution

Replacement availability depends on:

  • Current inventory
  • Product availability
  • Specific circumstances of the claim

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility is determined according to:

  • Nature of the issue
  • Product condition
  • Available solutions
  • Applicable Return & Refund Policy

When a refund is approved, it will normally be issued to the original payment method used during checkout.

Processing times may vary depending on:

  • Bank
  • Credit card provider
  • Payment service provider

Returns and Warranty Are Different

VELNIVAY's Return Policy and Limited Warranty serve different purposes.

Return Policy

Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.

Examples may include:

  • Change of mind
  • Styling preference
  • Product selection issues

Limited Warranty

Our Limited Warranty applies to qualifying:

  • Manufacturing defects
  • Product construction issues
  • Functional problems occurring during normal intended use

Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photographs before opening it.

If the product inside is damaged, please provide:

  • Photo of the outer packaging
  • Photo of the shipping label
  • Photo of the damaged product
  • Photo of damaged internal packaging

This information helps our customer support team review your request more efficiently.

Product Care

To help maintain the appearance and condition of your VELNIVAY accessories, we recommend:

  • Following all included care instructions
  • Using products only for their intended purpose
  • Handling chains, clasps, posts, hooks, connectors, and decorative details carefully
  • Avoiding unnecessary exposure to excessive moisture, heat, and harsh chemicals
  • Cleaning accessories using suitable materials and methods
  • Avoiding excessive pulling, bending, twisting, or impact
  • Storing accessories in a clean and dry place when not in use

Improper use, storage, or maintenance may affect warranty eligibility.

Consumer Rights

This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Where applicable consumer laws provide additional protections, those rights will continue to apply.

Contact Us

If you have questions about:

  • Product quality
  • Warranty coverage
  • Damaged products
  • Existing warranty claims
  • Product support

please contact our customer service team:

Brand:
VELNIVAY

Website:
velnivay.com

Customer Support Email:
service@velnivay.com

Customer Support Phone:
19907795717

Legal Entity:
Hebei Xiong'an Wodian Network Technology Co., Ltd.

Registered Address:

Room F-135, No.100, Banzheng North Street,
Rongcheng Town, Rongcheng County,
Xiong'an New Area, Hebei Province, China

Unified Social Credit Code:

91107795717

VELNIVAY is committed to providing thoughtfully designed accessories, reliable support, and a smooth shopping experience.

For any warranty-related request, please include:

  • Order number
  • Product name
  • Description of the issue
  • Supporting photos or videos

This helps our team provide faster assistance.

VELNIVAY
Beauty in Detail. Elegance in Every Moment.